Information

SHIPPING & HANDLING

PROCESSING and HANDLING usually takes 1-2 business days, SHIPPING 3-4 business days in Florida, 3-5 for the rest of the country. All orders are shipped using USPS Parcel Post & Priority mail. Rates are as follows:

  • 
For orders under $30 = $3.99
  • 
For orders of $30.00 – $54.99 = $5.99
  • For orders of $55.00 – $74.99 = $6.99
  • Free Shipping for orders over $75.00

RETURNS & EXCHANGES

As part of the Los Cayos family we want to ensure you that your satisfaction is our highest priorities. We gladly accept return/exchanges on any product, except final sale items, for up to 30 days from purchase. Refunds will be issued to the original payment method. Returns on orders older than 30 days can not be processed.


To initiate a return contact us at contact@loscayosapparel.com and provide your order number and reason for return/exchange. We will provide you with a return authorization number (RAN) and the mailing address for shipping. If the return is due to an error on our end we will provide a postage paid return label for your use. Returns without an RAN will not be accepted. Returns will be processed within 3 business days after receiving them. Please note that it can take up to 2 weeks for the refunds to be posted to your original payment method. In order to qualify for a refund or exchange, all items must be returned in new and unused condition with the clothing tag still attached. *Shipping expenses are nonrefundable

PRIVACY POLICY

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.